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Privacy Notice for E-DNO Consulting Ltd

Effective Date: 29 January 2025

1. Introduction

At E-DNO Consulting Ltd, we value your privacy and are committed to safeguarding your personal data. This privacy notice outlines how we collect, use, store, and protect your information when you use our services and interact with our website, www.e-dno.co.uk.

2. Who We Are

E-DNO Consulting Ltd, a company registered in the UK, is responsible for processing your personal data. Our directors are Thomas Jones and Eva Engi.

If you have any questions or concerns regarding your privacy, please contact us at:

Email: support@e-dno.co.uk
Postal address: E-DNO Consulting Ltd, South Suffolk Business Centre, Sudbury, Suffolk, CO10 2ZX

3. What Information Do We Collect?

We collect various types of personal data, including but not limited to:

  • Contact Information: Name, email address, job position, phone number, company details (address, billing information), and other relevant contact details.
  • Project Details: Information related to future sustainability plans, electrical infrastructure, technical documents, and project-related details.
  • Communication Records: Information from contact forms, consultations, and meetings (remote or in-person).
  • Billing and Financial Data: Payment details, project management information, supplier quotes, and financial budgets related to services we provide.

We collect this data through forms on our website, email correspondence, telephone calls, meetings, and cookies or other tracking technologies.

4. How We Use Personal Information

We use your personal data for the following purposes:

  • To provide consultancy services.
  • To send newsletters and other marketing communications (with your consent).
  • To respond to inquiries and requests.
  • To manage and process payments for services.
  • To facilitate collaboration with suppliers and partners.
  • For legal and regulatory purposes.
  • To improve our website functionality and user experience.

5. Legal Basis for Processing Your Personal Data

We process personal data based on the following legal grounds:

  • Consent: When you sign up for newsletters or provide information through contact forms.
  • Contract Performance: When entering into a contract for consultancy services or related activities.
  • Legitimate Interests: For purposes such as marketing, responding to inquiries, and improving our website.
  • Legal Obligations: To comply with legal and tax requirements.

6. Sharing Your Personal Data

We may share your personal data with:

  • Third-party service providers: These include email marketing platforms, IT support, and professionals involved in the projects (e.g., DNOs, iDNOs, engineers, architects, construction firms, and others).
  • Partners: Suppliers, contractors, and other business partners related to the services we provide.

We ensure that appropriate safeguards are in place, such as mutual non-disclosure agreements (NDAs), to protect your data.

7. Where We Store and Process Personal Data

Your personal data is stored on secure servers, primarily within the EU (e.g., Google Drive, Freeola, Outlook). Some physical records may also be kept at our registered office or with staff when traveling for work purposes.

8. How We Secure Personal Data

We take appropriate measures to secure your data, including:

  • Encryption
  • Firewalls and access controls

However, we do not currently manage third-party risks beyond our direct relationships with service providers.

9. Retention of Personal Data

We retain personal data for as long as necessary to provide our services or as required by law (e.g., for tax or legal purposes). You can unsubscribe from our newsletters at any time, and we will promptly remove your information from our systems.

Once personal data is no longer required, we ensure its secure deletion or destruction.

10. Your Rights in Relation to Personal Data

Under data protection law, you have the following rights:

  • The right to access your data.
  • The right to correct or delete your data.
  • The right to withdraw consent (if applicable).
  • The right to data portability.
  • The right to restrict or object to processing.

You can exercise these rights by contacting us via email (support@e-dno.co.uk) or postal mail.

11. Use of Automated Decision-Making and Profiling

We use an automated firewall, spam protection & security software to protect our site, data and users.

12. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. These may include:

  • Necessary cookies: Essential for the functionality of the website.
  • Analytical and marketing cookies: To track website usage and improve functionality.

You may refuse the use of cookies through your browser settings. Please note that disabling cookies may affect your experience on the site.

Please see our Website Terms and Conditions for further information on our cookie policy.

13. External Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for their privacy practices. We encourage you to read their privacy notices, as your use of third-party sites is at your own risk.

14. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page, and we may notify you via email if necessary.

This privacy policy was last updated on 29 January 2025.

15. How to Contact Us

If you have any questions about this privacy notice or how we handle your data, please contact us:

Email: support@e-dno.co.uk
Postal address: E-DNO Consulting Ltd, South Suffolk Business Centre, Sudbury, Suffolk, CO10 2ZX

If you are not satisfied with our response, you can file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.